Q&A
Q. I have many scan tools. What makes this one any better?
A. The X431 follows the OEM tool platforms. It can perform nearly 85% of the factory tool functions on European and Asian cars, with Domestic car lines in development.
Q. What is the difference between coding and programming?
A. Programming is when software is downloaded into a module to make it functional. The software may have functions within the program that can be changed to customize it for a specific vehicle. This customization is referred to as coding.
Q. Can the unit perform programming of modules?
A. Yes, it has capability at the present time for some, but it will perform coding in the future.
Q. How much are the updates after owning the tool for one year?
A. After the first year, additional updates are £400.00 for all makes and models.
Q. How are the X431 programs updated?
A. Through the internet to a Compact Flash card.
Q. When my subscription runs out will my scan tool stop working?
A. No, you can still download up to the point where your updates expired and your tool will still function.
Q. If I skip a year of updates do I have to pay double the next year?
A. No, the price would be £400.00+VAT
Q. What connectors are included?
A. It comes complete with the connectors needed for all cars sold in the UK
Q. What does CAN mean?
A. It stands for Controller Area Network. This CAN is simply a standardize protocol for multiple modules to network together to share vital information.
Q. Does it have technical information built in?
A. Yes, some for special functions most are available online.
Q. Who is LAUNCH?
A. The X431 parent company, LAUNCH, has demonstrated a commitment to excellence in the field of after-market automotive diagnostics since 1992.
With head-quarters in Shenzhen China, LAUNCH maintains a base of over 250 distributors in more than 60 countries worldwide
Q. How long is the warranty?
A. It comes with a two year warranty.
Q. If repairs are needed, how long will it take?
A. The unit has a simple three module design. If a section goes bad, that part is simply exchanged. Time for p+p normally approx 24-48 hours
Q. Does the unit have a battery?
A. No, the unit is powered by the data link connector in the vehicle or through the vehicles battery using the cigarette lighter. There is a 240/110V AC adaptor for powering up the X-431 when you are next to your computer to verify your recent downloads. The 240/110V AC adaptor should never be used when you are hooked to a vehicle.